Custom Wedding Gifting Silver Round Coin /BIS Hallmark/ 999 Purity

• PRODUCT DETAILS:
  Turn meaningful moments into timeless keepsakes with our Personalised 99.9% Pure Silver Coin. Thoughtfully designed to celebrate life’s milestones—be it birthdays, anniversaries, baby announcements, corporate gifting and achievements—each coin is customised with your chosen image, name, and message.
  Crafted with precision using advanced machine-printing technology (not a sticker), every detail is permanently embedded to ensure your memories last forever. Whether it’s a heartfelt gift or a personal memento, this coin is designed to hold emotion, meaning, and elegance in one beautiful piece.
  
  
• PACKAGING:
  Each coin comes Air-sealed in a transparent protective capsule. Placed inside a beautifully handcrafted paper box.
  
  
• CARE INSTRUCTIONS:
  To preserve the shine and prevent tarnishing:
  Do not remove the coin from the protective capsule
  Avoid exposure to moisture and chemicals
  
  
• Customization Details:
  We take only pre-paid orders. For customisation, please reach out to us via WhatsApp or email and our team will assist you with every detail. Support: +91 9627153422 or orders@stonestoryjewellery.com

• Customers may raise a return request within 7 days of receiving the product at Support: +91 9627153422 or orders@stonestoryjewellery.com
• The product must be unused, unworn, and returned in the same condition as received, with original packaging, tags, and invoice intact.
• Returns will not be accepted for items showing signs of wear, damage, or alteration.
• Due to the nature of jewellery, customised, engraved, or made-to-order pieces are non-returnable.

Reverse Pickup (Returns)

• For all approved returns, Stone Story will arrange a reverse pickup at no additional cost.
• Once the product is received and passes our quality check, the refund will be processed.

Refunds

• Refunds are initiated only after the returned product passes our quality check.
• Refunds are processed within 7–10 working days from return approval.
• The refund amount will be credited to the original mode of payment used at checkout.
• Shipping charges (if any) are non-refundable.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.

• Exchanges are allowed on eligible products and must be requested within 7 days of delivery at Support: +91 9627153422 or orders@stonestoryjewellery.com
• The product must be unused, unworn, and in original condition, with all packaging intact.
• All exchange requests are subject to a quality check upon receipt.

Order Shipping
● We offer free shipping on all prepaid orders PAN INDIA.
● A ₹150 shipping charge applies to Cash on Delivery (COD) orders.
● Orders are typically shipped within 3–4 business days from order confirmation.
● Beaded bracelets are shipped within 24 hours, as they are ready to dispatch.
● Delivery timelines may vary depending on the shipping location and courier partner.
● Tracking details will be shared via SMS or email once the order is dispatched.

Shipping for Returns & Exchanges

Returns
● For all approved returns, Stone Story will arrange a reverse pickup at no additional cost to the customer.
● Refunds will be initiated only after the returned product passes our quality check.

Exchanges (Change of Mind / Size)
● Customers may either self-ship the product to our address or pay ₹200 for us to arrange a reverse pickup.
● Once the exchanged product is received and approved, the replacement will be shipped free of cost.

Exchanges (Damaged or Defective Products)
● If the product received is damaged or defective and reported within 48 hours of delivery, Stone Story will bear the cost of both reverse pickup and reshipping.

Important Notes
● Shipping timelines mentioned above are estimated and may vary during sales, festive periods, or due to unforeseen courier delays.
● Business days exclude Sundays and public holidays.

• Keep away from chemicals: Apply perfume, lotion, and hairspray before wearing jewellery.
• Avoid water & sweat: Remove before showering, swimming, or workouts — especially for gold & rhodium plated pieces.
• Store separately: Keep in a dry place, ideally in individual pouches/boxes to prevent scratches and tarnish.
• Clean gently: Wipe with a soft cloth. For deeper cleaning, use mild soap + water and dry immediately. Avoid harsh cleaners & ultrasonic machines.
• Protect gemstones: Limit heat and direct sunlight exposure to prevent fading or damage.
• Check regularly: Ensure clasps and stones are secure.
• Professional refresh: We offer cleaning & replating services to restore shine.