Order Shipping
- We offer free shipping on all prepaid orders PAN INDIA.
- A ₹150 shipping charge applies to Cash on Delivery (COD) orders.
- Orders are typically shipped within 3–4 business days from order confirmation.
- Beaded bracelets are shipped within 24 hours, as they are ready to dispatch.
- Delivery timelines may vary depending on the shipping location and courier partner.
- Tracking details will be shared via SMS or email once the order is dispatched.
Shipping for Returns & Exchanges
Returns
- For all approved returns, Stone Story will arrange a reverse pickup at no additional cost to the customer.
- Refunds will be initiated only after the returned product passes our quality check.
Exchanges (Change of Mind / Size)
- Customers may either self-ship the product to our address or pay ₹200 for us to arrange a reverse pickup.
- Once the exchanged product is received and approved, the replacement will be shipped free of cost.
Exchanges (Damaged or Defective Products)
- If the product received is damaged or defective and reported within 48 hours of delivery, Stone Story will bear the cost of both reverse pickup and reshipping.
Important Notes
- Shipping timelines mentioned above are estimated and may vary during sales, festive periods, or due to unforeseen courier delays.
- Business days exclude Sundays and public holidays.
