Most orders are shipped within 3–4 business days of order confirmation.
Beaded bracelets are shipped within 24 hours, as they are ready to dispatch.

Yes, we offer free shipping on all prepaid orders.
A ₹150 shipping charge applies to Cash on Delivery (COD) orders.

Delivery timelines depend on your location and courier partner. Tracking details will be shared once your order is dispatched.

Yes, tracking details are shared via SMS or email once your order is shipped.

You may request a return within 7 days of receiving the product, provided it is unused, unworn, and in original condition with all packaging intact.

Yes. For approved returns, Stone Story arranges reverse pickup at no extra cost.

Refunds are processed within 7–10 working days after the returned product passes our quality check.

Refunds are credited to the original mode of payment. For COD orders, refunds are processed via UPI or bank transfer.

Yes, exchanges are allowed on eligible products and must be requested within 7 days of delivery.

• For change of mind or size:
  1) You may self-ship the product, or
  2) Pay ₹200, and we will arrange a reverse pickup.
  3) Once approved, the exchanged product is shipped free of cost.
• For damaged or defective products reported within 48 hours, we bear both reverse pickup and reshipping costs.

No, only one exchange is allowed per order.

No. Customised, engraved, made-to-order pieces and sale items are non-returnable and non-exchangeable.

Please report it within 48 hours of delivery with clear photos or videos, and we’ll take care of the exchange at no extra cost.

To initiate a return or exchange, please contact our support team within 7 days of receiving your order and share your Order ID and reason for the request.
📞 Support: +91 9627153422 or orders@stonestoryjewellery.com

If you have a size concern, please contact our support team before raising an exchange request. We’ll help you choose the right size.
📞 Support: +91 9627153422

Our jewellery is crafted using 925 Sterling Silver, plated with 18K gold or rhodium, and set with natural gemstones.

Yes, we use certified natural gemstones. Slight variations in colour, texture, or inclusions are natural characteristics and make each piece unique.

Yes, 925 Sterling Silver is generally safe for sensitive skin. However, individual skin sensitivities may vary.

Gold plating can naturally fade with wear over time. Proper care will help maintain the finish for longer.

• Avoid contact with water, perfumes, lotions, and hairsprays
• Store jewellery in a clean, dry pouch, separately to prevent scratches
• Avoid prolonged exposure to heat and sunlight
• Clean gently with a soft, dry or slightly damp cloth

Our jewellery is designed for everyday wear, but we recommend removing it during activities like bathing, exercising, or sleeping to extend its life.

Yes, we offer select customised and made-to-order pieces. Please note that customised jewellery is non-returnable and non-exchangeable.

Since each piece is handcrafted and made with natural gemstones, minor variations in colour and texture are natural and not defects.

You can reach us at 📞 +91 9627153422 for any assistance or orders@stonestoryjewellery.com