LUMI-NOIR PROSPERITY NECKLACE

Stone Story accepts returns and exchanges only if:

The product(s) delivered differ from the order placed.
The product(s) are damaged upon receipt.
For any issues, please contact our customer support at +91 9627153422 within 7 days of delivery with your order number and product pictures. Requests made after 7 days will not be entertained.

Please Note:
Items sent back without prior intimation will not be accepted.
Coupon codes cannot be applied to exchange orders or credit notes.
Credit notes cannot be used on sale items.
Returns will not be accepted for products purchased from third-party websites.
Missing items or incorrect orders must be reported immediately after delivery. Reports made after 24 hours will not be entertained.

Shipping:
Each of our exquisite pieces is meticulously crafted to order.
You will receive an email notification as soon as your order is confirmed.
We strive to dispatch your order within 3-4 working days, with potential variations based on the shipping address.
Customization requests may require additional time.
Please note that we do not offer exchanges for custom orders. Please refer to our Exchange & Repair Policy for clarity.

• Keep away from chemicals: Apply perfume, lotion, and hairspray before wearing jewellery.
• Avoid water & sweat: Remove before showering, swimming, or workouts — especially for gold & rhodium plated pieces.
• Store separately: Keep in a dry place, ideally in individual pouches/boxes to prevent scratches and tarnish.
• Clean gently: Wipe with a soft cloth. For deeper cleaning, use mild soap + water and dry immediately. Avoid harsh cleaners & ultrasonic machines.
• Protect gemstones: Limit heat and direct sunlight exposure to prevent fading or damage.
• Check regularly: Ensure clasps and stones are secure.
• Professional refresh: We offer cleaning & replating services to restore shine.